Frequently Asked Questions

What products do you offer?

PawHaven offers carefully selected products for both dogs and cats, including toys, accessories, feeding essentials, grooming items, comfort products, and more.

Where do you ship?

We currently ship to customers in the United States, Canada, France, Belgium, and the United Kingdom.

How much does shipping cost?

Shipping is completely free on every order — no minimum spend required.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on the destination, but most orders arrive within 4–9 business days.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.

Can I return an item?

Yes. If you are not satisfied with your purchase, you may return it within 14 days of delivery. Items must be in their original condition. Please contact us at support@paw-haven.co to initiate a return.

How long does a refund take?

Once your return is approved, refunds are processed within 10 business days to your original payment method.

How can I contact PawHaven?

You can reach us anytime via email at support@paw-haven.co or on WhatsApp at +1 (970) 742-6177. We aim to respond within 24 hours, Monday to Friday.

Are your products suitable for both dogs and cats?

Many of our products are designed specifically for dogs or cats, while some can be used for both. Product descriptions clearly indicate compatibility.