Frequently Asked Questions

What products do you offer?

PawHaven offers carefully selected products for both dogs and cats, including toys, accessories, feeding essentials, grooming items, comfort products, and more.

Where do you ship?

We currently ship to customers in the United States.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on the product and destination, but most orders arrive within 5–12 business days.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.

Can I return an item?

Yes. If you are not satisfied with your purchase, please contact us within the return period described in our Return & Refund Policy.

How can I contact PawHaven?

You can reach us anytime through our Contact Us page or by email. We are happy to help with any questions about your order or our products.

Are your products suitable for both dogs and cats?

Many of our products are designed specifically for dogs or cats, while some can be used for both. Product descriptions will clearly indicate compatibility.